Home arrow FAQs

1. As a current subscriber, am I entitled to a discount on other products?

Yes. In order to take advantage of your current-subscriber-discount, please call customer service at 877-588-0048.

2. May I receive just one renewal notice at expiration date?

Of course, we can structure your account any way you want. Simply contact us by clicking the "Contact Us" link to the left.

3.  What are the benefits to taking advantage of early renewal offers?

First, you will renew at a discount below the regular renewal rate. You will also receive a FREE premium that is more commonly sold at between $59 and $89 per copy. Finally, your service will continue uninterrupted. Note, there is no obligation, and your service will continue no matter what you decide.

4.  How does the *800 HOTLINE” service work?

Call 877-588-0048 if you are looking for a specific case we have reported that seems to mirror a problem you are currently dealing with. We will examine our database of thousands of reported cases and email what we find back to you. This is just one of the many reasons why you should provide us with your email address. We will not pass it on to any other vendors – for any reason.

5.  Do I need a paypal account to order a product through

No. All transactions through are processed through PayPal automatically. You do not need a PayPal account to benefit from their security features, nor do you need to have a PayPal account to make a purchase from our website. To make a purchase without creating or using a PayPal account, simply proceed to checkout as a guest.

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